Care Coordinator

The primary responsibilities of this position will be to coordinate the referral and enrollment of low-income, uninsured patients into Project Access Washington County with volunteer physicians in the community. This position will work directly with patients; enrolling them into Project Access and connecting them to donated primary and specialty care services. The position will be working with patient health information and must be able to maintain confidentiality. In addition, this position will work to coordinate additional services such as labs, interpretive services and pharmacy benefits. The successful applicant will also answer participating provider questions, assist in training providers, and complete a variety of other tasks as assigned. This position requires a flexible, self-directed person who is excellent in following details, communicating clearly and respectfully and can handle situations where all the details may not yet be available or determined. This is a fast-paced, interactive, demanding environment. Excellent phone skills are required.

Reports To: Project Access Washington County Program Manager

Job Responsibilities: • Assess and complete eligibility and enrollment/re-enrollment for Project Access Washington County program applicants. Maintain an appointment database to assist patients with applications, informing patients about application status and work with patients on follow-up where necessary. Apply program guidelines firmly and fairly. • Maintain strong patient and provider relations, assist with questions and provide strategies as needed to foster patient and volunteer satisfaction with project services. • Understand detailed processes and guidelines and work to understand new challenges and find solutions. • Provide patient orientation and maintain communication with patients regarding their care and medication needs. • Assist in coordination between referral source and program. • Work with computer tracking systems and other technology tools (internal software, MS Office tools, and internet). • Log patient contacts and problem solving efforts and results in database in a professional, complete, and timely fashion. • Maintain communication with regional and other local Project Access programs to occasionally coordinate patient care across counties. • Maintain positive relations with related organizations and agencies. • Assist with special projects as required by Program Manager.