Quality and Clinical Manager - Job Opportunity

Starting Salary Range: $31.73 - $33.65 per hour dependant upon qualifications and experience

Benefits: Excellent benefit package including fully paid health insurance, a generous vacation package, 401k, Flex Spending Account and Employee Assistance Program.

Status/Hours: 32 hours per week

Reports To: Executive Director

Are you skilled at helping to create a collaborative team environment that identifies and builds on individual and team strengths, cultivates connectedness, and fosters authentic and respectful communication and solution focused problem solving?  Do you have strong leadership skills, excellent project and staff management abilities, value quality customer service, and enjoy working in an environment with diverse clients and colleagues. If you are ready to build new systems, strive towards continuous quality improvement, and join a multicultural team of mission driven individuals please consider applying to the Wallace Medical Concern. The Wallace Medical Concern is engaged in significant transition intended to better meet the needs of our community.  The most significant facet of this change involve expanding from an Urgent Care model to a Primary Care Patient Centered Medical Home. To support this work we are implementing electronic health records, and a chronic disease registry.  We are looking for an experienced RN with clinical operations and management skills-preferably in a primary care medical home or safety net clinic setting to join our team!

BACKGROUND

The Wallace Medical Concern was founded on the belief that everyone deserves quality health care.  We have a 28-year record providing patient-focused, innovative services to low-income families in the Portland area who are un- or underinsured and have difficulty accessing care.  (Approximately, 4,800 patients last year)  Our current urgent care capacity is the result of attracting and maintaining volunteer medical professionals, our innovative partnerships and our hiring of a bilingual, bicultural physician for our Mobile Medical Clinic. Our multi-lingual staff works to ensure our care is culturally sensitive.  Our clinics are open at strategic (and mobile) locations.  And we offer evening hours for working people. Our WMC team includes highly qualified professionals, with experience in public health, health administration, and clinical services. 

When you join The Wallace Medical Concern, you join a dynamic and highly collaborative team of staff and 300+ volunteers who are committed to making a positive impact in people’s lives.  At WMC:

• We have a passion for the under-served
• We provide quality services
• We value our employees and volunteers
• We are sustainable as an organization

POSITION SUMMARY:

Under the supervision of the Executive Director, serves as a Clinical Operations leader to assist in the achievement of the quality, service, finance, growth and cultural competency goals of the Wallace Medical Concern.  Develops, implements, leads and evaluates systems and processes that drive high quality patient centered clinical care.  Coordinates the quality assurance program for all clinical sites of the Wallace Medical Concern.  Coordinates and ensures compliance with standards set forth by accrediting and funding agencies and identifies, assesses and monitors quality improvement opportunities related to the provision of ambulatory health care.  Assures the Quality Improvement/Utilization Management Program meets the standards set forth by in the Organizations’ Integrated Quality Program.   Develops implements and manages a population-based, culturally appropriate care model for chronic disease management and prevention.

JOB DUTIES AND RESPONSIBILTIES:

General Functions

1. Responsible for the management of all aspects of patient care delivery including but not limited to patient flow within the clinic, triage, staff competency and training,  case  management and care coordination, education, follow-up and maintenance of required clinical records.
2. Provides nursing care to patients in a health care facility utilizing the nursing process of assessment, planning, intervention and evaluation.
3. Assists and coordinates the development, implementation and annual review of the Wallace Medical Concern Quality Improvement Plan. This includes: monthly Quality Improvement Committee meetings, departmental compliance with local, state and federal regulations, development and implementation of policies and procedures related to Federally Qualified Health Centers and the Requirements of the Bureau of Primary Health Care.
4. Provides recommendations for problem resolution and appropriate follow-up of quality related issues, problems and concerns.  Engagement in problem resolution or program improvement, and proactive risk assessment.
5. Develops and implements systems and processes to gather and analyze required clinical quality data.  Utilizes the data to prepare and present reports to the Quality Improvement Committee and the Board Quality Management Committee.  Utilizes the information from these reports to inform clinical decision making and operational focus.
6. Oversees and/or conducts periodic medical and/or electronic health record reviews/audits, and facilitates the completion of periodic peer review audits and other related activities.
7. Coordinates and oversees the CLIA laboratory services.  Ensures the clinic is compliant with CLIA regulations. Develops policies and procedures and necessary corrective action plans, and coordinates annual lab proficiency testing for all appropriate clinic staff and volunteers.

Other areas of focus include:

Quality Improvement                                                                                   

Patient and Employee Safety Programming

Case Management and Care Coordination

Clinical Supervisor Functions

QUALIFICATIONS, SKILLS AND ABILITIES

1. Knowledge of current local, state and federal laws and regulations and accreditation standards related to the delivery of ambulatory health care, safety and risk management.
2. Knowledge of Joint Commission on Accreditation of Health Care Organizations or other accrediting agency issues and requirements.
3. Ability and experience to manage and supervise subordinates.
4. Experience in case management especially chronic disease and preventive services.
5. Ability to communicate effectively and persuasively, both orally and in writing.
6. Ability to organize, develop, implement, monitor and evaluate professional work plan goals and performance objectives.
7. Ability to develop, implement and manage individual projects and those of the QI Program.
8. Ability to perform effectively in a culturally diverse work environment.
9. Excellent interpersonal skills and ability to work effectively with others in the workplace.     
10. Experience with low-income populations, Medicaid, Medicare in a community health clinic setting is desirable.
11. Proficient conversational Spanish is highly desired.
12. Must adhere to agency’s non-discrimination policies.
13. Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations, and treat individuals with respect and dignity.
14. Can demonstrate effective customer relation skills, working with diverse groups in a stressful environment, displaying an understanding of group dynamics and dealing with stress effectively.
15. Demonstrated ability to lead, organize and direct
16. Strong organizational skills and effective use of time.
17. Is astute at analyzing and solving problems and can demonstrate the ability to build consensus.
18. Experience with Electronic Medical Records .

WORKING CONDITIONS

Duties are performed primarily in an office and clinic environment.  Some evening or weekend hours may be required. 

PHYSICAL REQUIREMENTS

Ability to work in a fast-paced environment. Requires ability to sit, stand, lift, carry, walk, read find print, and communicate in person, in writing, by telephone and electronically.

The Wallace Medical Concern is committed to equal employment opportunities and diversity in our workplace.        

TO APPLY

Please send your Resume and Cover Letter via:

Email:               [email protected]

Fax:                 503.489.1763 attn: Lisa

Mail:                 124 NE 181st Suite 103, Portland, OR  97230

POSITION OPEN UNTIL FILLED